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机票退改新标准计划年内出台，中国航协正牵头制定_我的网站

一 |           　　在线上平台花6000多元订机票，误将出发日期选错。订票1小时左右，申请退票，商家几乎扣除全部机票费，只退了600元保险费。    One person died at the Burning Man festival this weekend as a severe bout of rain caused flooding in the remote Nevada desert where the event was being held, authorities said. This comes as tens of thousands of attendees remained stranded Sunday. The Pershing County Sheriff's Office confirmed it is investigating the death in a news release issued Saturday, and said the family has been notified both of the death and the active probe. A spokesperson for the sheriff's office told CBS News on Sunday that the death occurred during the extreme rain that swept through parts of northwestern Nevada on Friday and Saturday, but not because of it. The earlier news release noted that the office "is currently investigating a death which occurred during this rain event." Echoing the release, the spokesperson declined to share additional information about the death or circumstances surrounding it because the sheriff's investigation was still ongoing.

             

The White House said Sunday that President Biden had been briefed on the flooding and "administration officials are monitoring the situation and are in touch with state and local officials."      Officials urged Burning Man attendees to shelter in place on Saturday and Sunday after storms soaked the Black Rock Desert, a dried lake bed now composed of alkali flats that sits in a remote and arid section of northwestern Nevada, about 150 miles from Reno. The Burning Man entrance was shut down Saturday and would remain closed for the remainder of the event, Washoe County Sheriff's Office tweeted. Anyone attempting to travel to the area would be turned around. The Pershing County Sheriff's Office noted Saturday that festival operations were being "halted or significantly delayed...due to unusual weather conditions on the playa."                 Roads in and out of the festival remained closed Sunday evening, and festival organizers urged attendees to conserve food, water and fuel. Cell phone equipment was also brought in to help those stuck in flooded campsites.  

             

About 73,000 people were stranded at Burning Man when the head count was tallied Saturday, the Pershing County Sheriff's Office spokesperson told CBS News. Some attendees were reportedly seen trudging through the muddy desert in efforts to leave the festival on foot, according to the Associated Press.The organizers of Burning Man said in a statement Saturday night that people who decide to walk out of the desert would be provided bus transportation to Reno from Gerlach, which is about 15 miles from the site of Black Rock City. "Burning Man is a community of people who are prepared to support one another. We have come here knowing this is a place where we bring everything we need to survive. It is because of this that we are all well-prepared for a weather event like this," the statement read.                      "We have done table-top drills for events like this. We are engaged full-time on all aspects of safety and looking ahead to our Exodus as our next priority," the statement continued. Exodus is how Burning Man refers to the end of the festival, when all attendees leave the desert."The Burning Man organization's advice is for participants to delay their departures to avoid getting stuck in the mud, but people are free to leave should they choose to do so," organizers said. On the Burning Man website, organizers said they were hoping to reopen roads by 9 a.m. local time Monday. "It was really, really wet and really, really slick," stranded attendee Justin Schuman told CBS News of the muddy conditions in a video interview Sunday from his campsite. "But it's also very alkaline. So you do have to be careful for no prolonged exposure of your skin to the mud because, apparently it can actually start to really, gently burn your skin."Schuman said he and his friends had enough supplies to make it through a few more days. "We are not allowed out of the playa, the gates are locked, we have enough tuna for a week," said Christine Lee, a circus performer, on social media.The area serves as the annual locale for Burning Man, a weeklong event that typically draws tens of thousands of people "to create Black Rock City, a temporary metropolis dedicated to community, art, self-expression, and self-reliance," according to a passage in the "about" section on the festival's website. Event organizers require attendees "to bring all you need to survive" to the desert, including food, water and shelter, which can be shared.                      The Reno Gazette Journal reported Saturday that organizers started rationing ice sales and that all vehicle traffic at the sprawling festival grounds had been stopped, leaving portable toilets unable to be serviced.  

             

The Pershing County Sheriff's Office was coordinating with several agencies, including the Bureau of Land Management and Burning Man Org, to assist attendees sheltering in place at the event site. The sheriff's office spokesperson told CBS News on Sunday that "they are all working together to try to get everybody out of there safely," at least in part using vehicles with four-wheel drive. It was unclear whether other transportation methods were being used too."There had been mild to heavy rain for several hours, causing conditions that made it virtually impossible for motorized vehicles to traverse the playa," the sheriff's office said in Saturday's news release, adding that it supports Burning Man's decision to order attendees to shelter in place and noting, "There is more rain forecast for the next few days which could cause further delays and disruptions for participants attempting to leave the Festival as well as other operations within the Festival." In addition to small groups of people who were able to walk off the event site and were "awaiting transport" arranged by Burning Man at the time the release was issued, the office said "some vehicles have been able to drive off the playa, however, those vehicles have caused damage to the playa surface, and it is not recommended at this time."                                 

In:    
• Burning Man
    
• Nevada
    

。最近，旅客冯女士的遭遇引起不少关注。     　　黑猫投诉平台7月发布的报告显示，仅今年上半年，平台就收到关于机场航空公司的投诉近2.7万件，其中“退改费用高”投诉超1.3万件，占比接近一半。报告提到，消费者普遍反映提前7天以上甚至十几天申请退票，仍被平台扣除超过40%甚至90%的票款作为手续费。     　　机票退票手续费为何这么高?如何推动解决旅客反映的问题?记者采访了中国航空运输协会(以下简称“中国航协”)有关负责人。      　　机票、航班座位具有极强时效性、不可存储性、资源独占性三大特征。

二 | 民航航班的运营资源都是为既定飞行计划提前配置的，飞机调度、航油储备、机组人员排班、空管指挥、机场地勤保障等均有成本，且成本不会因座位空置而减免。一旦航班起飞，机上空置的座位就会失去使用和二次销售价值，属于不可逆的资源消耗。

三 |      　　中国航协有关负责人介绍，目前，国内航空公司普遍实行阶梯式退票收费。旅客越早申请退票，航空公司拥有越充足的时间将空置座位重新投放市场、完成二次销售，退票手续费标准一般相对较低。建议行程不确定、易变动的旅客选择退改灵活的全价票、高端舱位，更好享受退改权益;行程固定、确定无误的旅客，可选择高折扣优惠机票，遵守适度的退改限制换取出行性价比。     　　一些旅客反映退票规则看不懂等问题，中国航协有关负责人介绍，阶梯式退票收费在实际落地执行中确实存在一些服务短板：规则公示透明度不足。部分线上平台、销售代理渠道存在规则展示隐蔽问题，如退改条款字体过小、位置隐蔽、专业术语晦涩、默认折叠不展示等;国际机票退改体系复杂。部分外国航空公司扣费规则不公开、费率不透明，销售平台解读不到位;行业缺乏规范标准。

四 | 国内各家航空公司虽均遵循阶梯收费逻辑，但在具体时间节点、手续费比例、免费退改门槛等细节上存在差异。     　　针对旅客关注的机票退改服务痛点，中国航协已牵头统筹推进机票退改服务升级优化工作，推出多项举措。

五 |      　　研究出台退改标准，全面提升规则透明度。中国航协正在牵头制定机票退改专项团体标准，计划今年内正式发布实施。标准将明确退改要求，所有售票平台、航空公司官方渠道，必须通过醒目字体、弹窗强制提示、专属标识、前置告知等方式，在旅客支付订单前主动公示退改费率、限制条件、免费退改场景，解决规则隐蔽、看不懂、不知情的问题，保障旅客知情权、选择权。     　　推广优质惠民政策，引导行业服务升级。东航近日率先调整国内客票退改规则，明确自8月6日(含)起销售的国内客票，所有舱位均可在航班离站前14天以上免费自愿退票、变更，打破了折扣票不可免费退改的传统限制。     　　强化行业合规培训，规范服务执行口径。针对一线客服、票务代理、线上平台工作人员开展常态化专项培训，规范退改规则解读、纠纷处置流程等工作。     　　攻坚国际机票服务难题，实现跨境规则透明化。督促国内航空公司和销售平台细化国际航线退改规则，前置风险提示。主动对接外国航空公司，加大协调力度，推动跨境、跨航司退改服务规范化、透明化。

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Published on:20:17:37